Store Shipping Policy

Shipping Duration and Methods

PlanGo New Zealand is committed to offering you a wide range of unique and valuable products at competitive prices by partnering with global merchants and artisans from around the world, including Thailand, Tibet, China, and India. Due to our international shipping model, please expect your order to arrive within 3-5 weeks. We understand your excitement and urge you to be patient, as it may take time for your item to reach you.

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Planning Ahead

If you require products for specific plans such as a trip, we strongly recommend ordering at least 5-6 weeks in advance. This will ensure that you receive your items in plenty of time for your departure.

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Customs, Duties, and Taxes

All items purchased from PlanGo New Zealand are made pursuant to a shipment contract, meaning the risk of loss and title for such items pass to you upon our delivery to the carrier. Please note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are your responsibility. We suggest checking with your country's customs office to determine what these additional costs will be prior to buying.

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International Shipping and Support

We offer international shipping options to most countries. Our customer support team is available to help you get the best out of your shopping experience. For support with your orders, please contact us through our customer service channels.

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Returns

For information on returning an item, please refer to our Store Returns & Refund Policy page. There you will find detailed instructions and conditions for returns and exchanges.

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Frequently Asked Questions (FAQs)

Q: How long will my order take to arrive?
A: Your order is expected to arrive within 3-5 weeks, depending on your location and the specifics of your order. We appreciate your patience as your order travels from our global partners to your doorstep.
 

Q: What should I do if I need my order for a trip?
A: Please order your items at least 5-6 weeks prior to your trip date to ensure they arrive on time.
 

Q: Who handles customs taxes?
A: Customs taxes are handled by the recipient of the order. Please check with your local customs office to determine any additional costs before ordering. Usually additional costs are applied for higher order volumes. 

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Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number that allows you to follow the progress of your shipment.
 

Q: What is the return policy?
A: If you need to return an item, please visit our Store Returns & Refund Policy page for detailed information on how to proceed with a return or exchange.

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Q: How can I contact customer support if I have issues with my order?
A: Our customer support team can be contacted via your Account section. Select "Support Options" and complete the form.  We are here to help you with any questions or concerns regarding your order.

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Q: Can I cancel my order?
A: You must cancel your order within 24 hours of creating that order for the cancellation to be applied. Please immediately write to crew@plangonewzealand.com with the subject: CANCEL ORDER. If the item has already been shipped we are unable to cancel your order. 

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Q: I have entered an incorrect address!

A: Don't panic but do send us an email immediately to crew@plangonewzealand.com with your order confirmation information and we will update it for you within 24 hours. If the product has already been shipped we cannot change the delivery address. 

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This shipping policy and FAQ should help clarify the process and policies for our customers, ensuring a transparent and informed shopping experience with PlanGo New Zealand.

Please note that PlanGoNewZealand.com has the right to revise and amend this Shipping Policy document from time to time.