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Terms & Conditions

These terms and conditions apply to the use of the PlanGo New Zealand websites found at 

PlanGo New Zealand provides promotes activities, tours and event information from our Experience Providers. These terms and conditions specifically refer to the following products and services which may be purchased or accessed via our websites:

Ecommerce Store Vouchers and Digital Products such as Itineraries and Planners.

Throughout these terms and conditions, the above products and services are collectively referred to as ‘PlanGo Products'. For all other products we are referring to Experience Provider activities, tours and event tickets. These are referenced as 'The Experience Provider'.

Booking a Tour or Activity
When you purchase a Tour or Activity via the website - by clicking “Process My Booking”, you become legally bound by these terms and conditions and the Privacy Policy. Please do not proceed to purchase/use your product until you have read, understood and accepted these terms and conditions.

When you make a purchase on behalf of another individual (such as purchasing an experience or gift voucher for them) and you provide us with their personal information, you warrant that you are authorised to provide us with that personal information and that we are able to use that personal information for the purposes as set out in our privacy policy. This would include, for example, using their email address to undertake delivery of the purchase.

If you have any queries, please contact us and we will be pleased to assist.

Contact our friendly customer service team at

Tour & Activity Booking Cancellations
Our experience providers have their own cancellation policies which you are bound to follow. Please refer to the cancellation terms section on the product description page for the policy specific to your chosen experience. In the case of cancellations by you or if you fail to show at the booked time or day, you may lose your voucher completely if the Experience Provider is unable to fill your space on the day. If an Experience Provider needs to cancel an experience for any reason, you will be offered to reschedule to a convenient alternative date, or provided with a credit from the supplier. In the event of multiple experience cancellations by the Experience Provider or if the Experience Provider cannot reschedule within a reasonable period of time, you may be entitled to a remedy in accordance with your statutory consumer guarantee rights (see below). Except as required by your statutory consumer guarantee rights, PlanGo New Zealand will not reimburse any travelling, accommodation or other expenses incurred by you or any other person in the event of a cancellation.

In all other circumstances, cancelling a booking with PlanGo New Zealand can result in cancellation fees being applied by PlanGo New Zealand, as outlined below. Additional fees may be levied by the individual supplier/operator (see your PlanGo Voucher for specific details). When cancelling any booking you will be notified via email of the total cancellation fees.

If a booking is cancelled by 'The Experience Provider' and you are unable to reschedule please contact us. Explain the reason for the cancellation and the person you spoke to and if possible, your voucher number. We will then offer you a 100% credit so you can realise this tour at a later date or use it towards the cost of another experience offered on our website. Alternatively, you can contact us to discuss further action in line with our change and cancellation policy. 

If you need to reschedule, change or cancel your booking you will need to contact us (PlanGo New Zealand) so we can first get authorization to do so from the respective Experience Provider.

If you cancel your booking, then you will need to contact us to request a credit. All credits are entirely at the discretion of PlanGo New Zealand.  

If you cancel within 72 hours of the scheduled departure time, then no credit will be given.

'No shows' on the day of your activity will result in you being charged a 100% cancellation fee.

The Experience Provider reserves the absolute right to cancel any service as a result of weather conditions, insufficient numbers or any other unforeseen event or circumstances. In this instance, you can choose to reschedule directly with The Experience Provider or request a credit from PlanGo New Zealand.

Guarantees and Warranties required by law
You should contact PlanGo New Zealand with any issues with a product or experience voucher purchased through PlanGo New Zealand. Upon receiving your query, the PlanGo New Zealand team will contact the supplier or Experience Provider to endeavour to resolve the issue on your behalf. If your issue cannot be resolved, we will provide you a remedy in accordance with your statutory consumer guarantee rights and these terms and conditions.

In particular:


Providers of Experiences
Nothing in these terms (including the exclusions and limitations in this section 8) excludes, restricts or modifies any guarantee, right or remedy that under law cannot be excluded, modified or restricted such as your statutory consumer guarantee rights, including under the New Zealand Consumer Law (for more information see section 2).

PlanGo New Zealand is not a provider of experiences, Experience Providers provide these services to our customers. PlanGo New Zealand has no responsibility for any services or experiences provided or not provided by the Experience Provider or any other party.
PlanGo New Zealand makes no warranty or representation regarding the standard of any service to be provided to you by the Experience Provider.
All bookings generated by the website are issued subject to the terms and conditions of each Experience Provider and these PlanGo New Zealand terms and conditions.
PlanGo New Zealand does not control the business operations of any Experience Provider.
PlanGo New Zealand makes no guarantees or warranties about the services that are provided to you by the Experience Providers.

PlanGo New Zealand’s Liability
Nothing in these terms (including the exclusions and limitations in this section 10) excludes, restricts or modifies any guarantee, right or remedy that under law cannot be excluded, modified or restricted such as your statutory consumer guarantee rights, including under the New Zealand Consumer Law (for more information see section 2 and section 10). Subject to such legislation, PlanGo New Zealand has:

No liability for any act, omission or default, whether negligent or otherwise of any Experience Provider or third party.
No liability for any loss or damage occasioned by any negligent act or omission of any Experience Provider or third party.
Where PlanGo New Zealand's liability cannot be excluded by law, such liability is limited to the value of the Voucher or Ticket purchased to the extent permitted by law, including the Australian Consumer Law.

Availability of Experiences
All experiences are offered by Experience Providers subject to availability. Bookings are recommended to be made at least 3 weeks in advance. If you would like to book during peak times (such as weekends or holidays), you should book further in advance. Bookings are not finalised until you have received the email entitled "Confirmation of your booking". Please be advised that some experiences display availability dates on the website. These dates are guidelines only and are subject to change. We suggest that if you plan to purchase a voucher for a date listed at short notice, you contact us to ensure there is still availability before completing the transaction.

All PlanGo New Zealand experiences are subject to removal from our website at any time without notice.

In the event that an experience is removed from the site and the Experience Provider is no longer honouring bookings or an experience is otherwise no longer available, you will be offered a choice of remedy in accordance with your statutory consumer guarantee rights such as an alternative experience of the same value (if available) or a refund back to the original purchaser only (for more information on your statutory consumer guarantee rights see section 2).

Where you choose to receive a refund, the refund will be processed back to the purchaser only (we are unable to provide a refund to the recipient of an experience voucher) for the original amount paid excluding any delivery and transaction fees. Where the original purchase was made by Gift Voucher, the experience voucher will be credited in the original form of tender.

PlanGo New Zealand accepts no liability for the removal of experience from the website (subject to your statutory consumer guarantee rights, for more information see section 2).

Contact Details Given to Experience Providers
It is your responsibility to ensure you enter your email address and other contact details correctly when you complete the experience booking process on an PlanGo New Zealand website. Failure to do so may result in loss or incorrect delivery of the email confirmation of your experience. As the experience provider will be expecting you, you may end up forfeiting your experience (subject to the experience provider's terms and conditions).

The Weather
Many experiences are weather dependent. You will have the Experience Provider's details so you can call to confirm whether adverse weather affects your proposed experience. We suggest you call on the morning of your experience if you have any doubt about the weather suitability. If bad weather affects a booking, you will be offered alternative times to reschedule at no cost to you, or provided with a credit from the supplier. if the supplier is unable to reschedule, please contact PlanGo New Zealand within 7 days of the cancellation to arrange a recredit to the payment method you used to make the booking. In the event of multiple cancellations for adverse weather or if the Experience Provider cannot reschedule within a reasonable period of time, you may be entitled to a remedy in accordance with your statutory consumer guarantee rights (for more information see section 2).

Complaints or Problems During Your Experience
If you have a problem or a complaint on the day of your experience, please bring this to the experience provider's attention immediately so that issues may be addressed on the spot, where possible.

Some of the experiences that we promote as an agent are considered dangerous. Prior to ordering or participating in any experience you should be aware of the risks involved. PlanGo New Zealand can provide further information if you are in any doubt about any experience. Experience providers warrant that they maintain appropriate public liability insurance for all risks associated with its business and service provisions. We make no warranty or representation about their business or services whatsoever (subject to your statutory consumer guarantee rights, for more information see section 2). The responsibility rests with you to make independent enquiries with the experience provider or other third parties as to the need to acquire your own insurance cover.

Independent experience providers provide the information about their experiences. We try to ensure that our promotional information is accurate and up-to-date. However, the content or format of some experiences may change slightly from time to time. The experiences provider (upon confirmation of each booking) will provide the final details about each experience. The experiences provider will notify you of any subsequent changes. Your participation in each experience is conditional upon your acceptance of the experience provider's terms and conditions at the time your booking is confirmed by the experience provider.

Purchasing products from our PlanGo New Zealand Online Store

PlanGo New Zealand partners with global merchants and artisans in order to provide you with the best prices and valuable products. This means that your order is shipping from global areas such as Thailand, Tibet, China, India, etc. Because we ship directly from our partners in these countries, your item may take between 3-5 weeks to arrive. Please don’t panic if it doesn’t show up immediately - it is on its way to you!

If you are planning a trip and need any of the products you purchase from our store for that trip, please make sure you factor 5-6 weeks so that you have plenty of time for the arrival of your package.


We offer International shipping and provide "Support Options" to help you get the best out of your shopping experience.


If you need to return a product please refer to our Store Returns & Refund Policy page for more information and instructions. Before you purchase from our PlanGo New Zealand store you must read and understand the following policies:

Our Privacy Policy

Store Refunds & Returns Policy

Store Shipping Policy

If you encounter any issues using our online store, please contact us urgently by selecting the issue from the "Support Options" form located under your Account Menu OR by emailing our team direct:

Illustrations on Our Sites
The photographs used on our websites to illustrate single or multi-location experiences are provided to us by experiences providers and are used as an indication only of the machines, vehicles, craft, venues and animals you will experience.

Experience Locations
PlanGo New Zealand experience providers are located at many of New Zealand’s best locations. We are continually adding locations but occasionally we may need to stop featuring some venues. Where locations are described as "New Zealand-wide" the description is indicative only. Some experiences may not be available in remote areas.

Experience Session Length
Experience session lengths are approximate and are given by experience providers as a guide to the total time you will be at their venue. Unless otherwise stated, you will normally take your turn with the experience provider's other customers and there may be waiting time involved. Any itinerary provided to you is indicative only and the order of events may change.

Restrictions on Taking Experience
Certain Experiences provided by experience providers are subject to minimum age, weight, health or other restrictions. These restrictions are outlined on the relevant experience information page and also in the email of your booking confirmation. Please read this information carefully. It is your responsibility to understand any restrictions prior to confirming your booking. If you are later forced to cancel due to restrictions, you may be liable for charges by the provider of your experience or forfeit the experience all together.  

Promotional Offers
PlanGo New Zealand offers promotional discounts and special offers from time to time ('Promotional Offers' or 'Promotional Codes'. If you have a Promotional Code, it should be entered at the final payment screen where prompted. By redeeming any Promotional Codes or Promotional Offers, you agree to accept and comply with all of the following terms and conditions of use.

Promotional codes carry a minimum spend value unless stated otherwise. This minimum spend value refers to payments made using any accepted payment method excluding vouchers and gift cards.
Promotional Offers and Promotional Codes cannot be used in conjunction with Gift Vouchers or Gift Cards.
If you have been provided a valid Promotional Code, you must enter it into the designated field in the shopping cart. Otherwise, your discount will not be applied.
Promotional Codes must be used before the designated expiration date. No extensions will be allowed under any circumstances.
Promotional Codes and Promotional Offers cannot be combined.
Unless otherwise specified Promotional Codes may only be used once per person.
Where multiple Promotional Codes are offered, only one can be used per transaction.
Where multiple discounts apply, the user will receive the maximum discount available.
PlanGo New Zealand reserves the right to verify the validity of Promotional Code use at any time. If there has been (or we have reason to believe there has been) any unauthorised use we will immediately act to rectify this.
PlanGo New Zealand reserves the right to remove any Promotional Offer or Promotional Code without notice at any time.
Promotional Offers and Promotional Codes may be subject to additional terms and conditions as specified in the relevant Promotion from time to time.

Other Information
The text and illustrations (including photographs) used by PlanGo New Zealand are protected by copyright and must not be copied in whole or in part with the express permission of PlanGo New Zealand.

PlanGo New Zealand Legal Entities
The PlanGoNew Zealand website is owned and operated by New Zealand Sorted Limited herein referred to as " PlanGo New Zealand ". We reserve the right to change these terms and conditions without notice.

Information security
Notwithstanding the reasonable steps taken to keep information secure, breaches may occur. In the event of a security incident we have in place procedures to promptly investigate the incident and determine if there has been a data breach involving personal information, and if so, to assess if it is a breach that would require notification.  If it is, we will notify affected parties in accordance with Privacy Act requirements.

In the event of a security incident involving unauthorised access, use or disclosure of personal information where a third party with whom we share personal information is involved, we will seek to work cooperatively with them to protect the personal information we have shared with them.

Competition Terms & Conditions
For all PlanGo New Zealand competition terms and conditions please see the relevant competition page.

Customer ratings and reviews terms of use
We encourage you to leave feedback on your experience with PlanGo New Zealand and the experiences PlanGo New Zealand offers.

All submitted content is subject to these terms of use. In the event of a conflict between these terms and our  Privacy Policy, these terms will prevail to the extent of the inconsistency.

By submitting any content to PlanGo New Zealand, you represent and warrant that:

You are the sole author and owner of the intellectual property rights of the content of your review, and that the content of your review does not infringe any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy.
For any content that you submit, you grant PlanGo New Zealand a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you;
All "moral rights" you may have in such content have been voluntarily waived by you (including rights of attribution or integrity) that may subsist in your content and agree you have no objection to the publication, use, modification, deletion or exploitation of your content by PlanGo New Zealand;
You are at least 18 years old if completing a review for an experience that includes alcohol;
You have not been compensated or granted any consideration by any third party for your review, and that you are providing your review in good faith and in the spirit in which the process is intended;
Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity;
The content you provide to PlanGo New Zealand: is not false, inaccurate or misleading; does not violate any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising) does not contain any content which is defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation; does not contain any computer viruses, worms or other potentially damaging computer programs or files; and

The content you provide does not contain any of the following types of content or violates other guidelines: Obscenities, discriminatory language, or other language not suitable for a public forum; advertisements, “spam” content, or references to other products, offers, or websites; email addresses, URLs, twitter handles, phone numbers, physical addresses or other forms of contact information; critical or spiteful comments about other reviews posted on the page or their authors.

You agree to indemnify and hold PlanGo New Zealand and New Zealand Sorted Limited (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, harmless from all claims, demands, and damages (direct or indirect) including reasonable legal fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

All content that you submit will be used at PlanGo New Zealand’s sole discretion. PlanGo New Zealand reserves the right to change, condense or delete any content on PlanGo New Zealand’s website that PlanGo New Zealand deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. PlanGo New Zealand  does not guarantee that you will have any recourse through PlanGo New Zealand to edit or delete any content you have submitted. You acknowledge that you, not PlanGo New Zealand, are responsible for the contents of your submission. None of the content that you submit will be subject to any obligation of confidence on the part of PlanGo New Zealand, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that PlanGo New Zealand and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

From time to time PlanGo New Zealand may offer customers incentives to leave reviews (e.g. discount coupon/entry into prize draws, etc.) As it is important to PlanGo New Zealand that reviews are impartial and honest, these incentives will be available to customers regardless of whether the review is positive or negative.


Writing guidelines

We want to publish your review, so please:

  • Focus on the product you have purchased or experienced and your individual experience using it

  • Provide details about why you liked or disliked a product or experience

  • Talk specifically about the experience – likes and dislikes

  • Avoid anything that could be offensive

  • Omit any personally identifying information, such as names

  • Avoid writing about customer service, contact us instead if you have issues requiring immediate attention

  • Refrain from mentioning company names, competitors or the specific price you paid for the product


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